Welcome to Fort Used Cars website privacy notice.
Fort Used Cars respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Fort Used Cars collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Fort Used Cars is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: Fort Used Cars
Name of data privacy manager: Spencer Browne
Email address: email@example.com
Postal address: 263 Bromford Lane Washwood Heath Birmingham, West Midlands, B8 2SG
Telephone number: 0121 326 6332
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Fantastic experience with Fort Used Cars of Birmingham. Very professional and continually kept me in the loop on delivery and also a nice touch with a... Read More
Very professional company, communication was excellent and a pleasure to deal with The salesman kept is informed all through the process and arranged... Read More
Patrick was very helpful and pleasant man to deal with and made it simple to change motors much better than a lot of sales people... Read More
I was guided through the whole transaction over the phone, and made it was made quite clear that as I couldn't test drive the car under the current re... Read More
Was worried about buying a car in lockdown but was really easy. Lovely car & The salesman helped sort out a few teething problems quickly & without qu... Read More
Excellent customer service click and collect went well, car near enough ready when we arrived and car in condition as explained.... Read More
Buying a car from Shaun was a wonderful experience , he was dependable and transparent from start to finish and i will be recomending my family and fr... Read More
Had minor issues with the car and shaun and Jason were happy to help me so I could leave a happy customer.... Read More
Good car, good service. Solid effort made to get the car ready for sale. I am happy with the vehicle I have purchased.... Read More
Very happy with Kate from sale team and how quick and efficient the purchase was great team I would recommend Kate and the team... Read More
very helpful with everything. He went through everything swiftly answered all question with no hesitation very happy with the service will recommended... Read More
Excellent service by Shaun , the whole process was non pressured and professional, recommending to friends and family🙂... Read More
Fantastic customer service , Sean was really helpful throughout the process of me purchasing my vehicle in this weird covid restricted era . I can onl... Read More
Fantastic service, friendly staff and down to earth, we had some excellent advice as well, can not stress enough on the quality of service we received... Read More
Excellent service from start to finish very friendly but not pushy and extremely helpful... Read More
Considering business has to be conducted outside due to COVID. My experience was a good one the staff were very helpful and polite. I am over the moon... Read More
I needed a bigger car to fit my grandchildren in, I had a very good experience here and I love my car. I will be coming back again. Thank you for your... Read More
From start to finish our experience was relaxed quick and easy sam was amazing and answered any questions we had and also kept in contact throughout u... Read More
Absolutely fab service from start to finish! My dealer assisted me the entire time and kept me up to date with everything that was happening! So so he... Read More
I called and spoke to Lawrence having seen the vehicle I purchased online. The vehicle had good service history and an AA vehicle check which gave me... Read More
Sam was just great, made everything was so easy and comfortable. Would definitely recommend 😀... Read More
Straightforward service from this garage, timely and called back when he said he would.... Read More
Staff went out there way to find me the best deal and were in contact with me through every stage ...really helpful team especially Sam who was brilli... Read More
Saw car on website. Phoned and spoke to a staff member. Bought Jaguar XF car without test drive on the Friday. I was informed that it would be MOT'd a... Read More
Great experience with very quick service Turned the vehicle around for me to collect within 3 days Sam and Jason went all out to get it ready for me t... Read More
Sam was really helpful, nothing was too much trouble, would definitely recommend, very good service... Read More
Shaun was brilliant , a true professional and he made the whole experience of buying a car so easy, I’m coming back for my second car to the Fort Ca... Read More
Staff are very friendly and very helpful, always looking to help out in any situation. Massive range of vehicles on sale. Quick and easy process to bu... Read More
Lovely car, exactly as described. Sam is really friendly and helped arrange everything for us. The car was delivered on time by a lovely, helpful guy... Read More
Lovely car, exactly as described. Sam is really friendly and helped arrange everything for us. The car was delivered on time by a lovely, helpful guy... Read More
Great service, very friendly and helpful Laurence and the team made the process run really smoothly. Thankyou, love my new car.... Read More
Great service, we bought the car remotely but on arrival it had more paint chips than the video showed. The garage touched up the stone chips with the... Read More
Sam was fantastic, would highly recommend. Very fast and efficient 5 stars Thanks again Sam... Read More
Customer service was 10/10 the car had full health check service and 2 wheels were refurbed shaun made us feel at ease with the payment procedure i wo... Read More
Shaun was easy to business with , transparent, and he made the whole processes of buy9nf a car personlised, my 3rd car from the Fort and coming back f... Read More
From first contacting the dealer after seeing an on-line advert for the Range Rover Sport to the handover my remote purchase from FortAuto was nothing... Read More
I have received Excellent customer service throughout the whole car purchase process... Read More
Excelent customer service, very happy how Shaun looked after me, he was a gentleman throught the sale and I will be recomending my friends a d family... Read More
I have recently purchased a car from here and despite my reservations of buying a car during the current lockdown restrictions. The whole process was... Read More
I had a wonderful experience with them, such honest people. Wonderful communication and customer service. If I could buy a car again I would go to the... Read More
Friendly, helpful, smooth transaction from start to finish, would definitely recommend this business to my friends... Read More
Shaun gave a brilliant service I’m very pleased and I will be referring may of my friends and family... Read More
Brilliant communication with Dave. Everything was as he said. Car absolutely spotless and all paperwork as he promised. Little problem with a bit of p... Read More
I bought a 1 series convertible and part exchanged our old car with Ian it’s was a very simple process made easy as I Was 200 miles away I can’t r... Read More
Very pleased with service and Shaun was a diamond and couldn’t be more helpful he is a 5 star man... Read More
After being let down at the last minute by a finance company advertised in auto trader, who told me to put down a substantial deposit and then tolde o... Read More
fast friendly process start to finish. Bumper was resprayed prior to purchase to clear up some blemishes.... Read More
Really good customer service and friendly. Good communication and respectful and professional.... Read More
AXANUR RAHMAN A
Fort used cars provide excellent services. They are able to push all boundaries to help their clients or customers at all levels. They communicate wel... Read More
Excellent experience with Fort Used Cars Centre for searching our first car in UK. The sales person Laurence Dyer is very professional, helpful and re... Read More
YIU WING N
Many thanks to all at fort car sales after my well known and advertised in most car web sites lender agreed to my request for a loan and then pulled o... Read More
Very stress & hassle-free buy. The person who I dealt with did everything for me to make it a smooth purchase. Would recommend.... Read More
Very smooth and straight forward sale, car was better than advertised. Came with a a1 warranty very happy, nice people.... Read More
They made the process very simple and easy to help me on my way with the new car.... Read More
I have purchased my new vehicle from fort used cars and my salesperson was Lawrence Dyer. He looked after everything and kept me informed all through... Read More
All the team were very helpful, the process was quick and easy made it really straight forward for us to choose the perfect car! The delivery was comp... Read More
Brilliant couldn't of ask for more, even sorted little problems on the spot for me, cheers Shaun... Read More
A good buying experience. No pressuure and a genuine desire to help us - even after we changed our minds on the car we thought we were really interest... Read More
Had a brilliant experience, thanks to Shaun! Car is looking fantastic and easy process.... Read More
Good service by Shaun, great experiene, Shaun im comingback to you for my next car... Read More
Shaun was fantastic, I had a first class service, recommended to every buyer come to he Fort Car Centre 😀... Read More
Prompt, professional and reliable service. Car was delivered on time and in a very clean condition. Very pleased.... Read More
Great service. Had to buy the car at distance because of lockdown but they made it very easy for me... Read More
Very professional, polite and courteous. Laurence was very helpful and made the whole experience easy and reassuring. Thank you... Read More
It was a very smooth process, especially under COVID restrictions. The salesman we dealt with was very professional and knowledgeable about the car an... Read More
I was looking to purchase a car and suddenly this nice car appeared at the Fort Sales used cars and it was close to home, I gave them a call and got i... Read More
Very very good, Smooth, and nothing was too much for them, they were Brilliant to deal with and i would definately recommend and also buy from them ag... Read More
Shaun was brilliant , so professional and caring he made my whole experience of buying a car 10 out of 10... Read More
i recently bought a car from fort used cars and was very impressed with he salesperson who arranged everything for me, he put my mind at ease and noth... Read More
Excellent service couldn’t fault the staff for knowledge. Very professional at a very busy time... Read More
Great experience from start to finish I enjoyed walking around the show room hassle free then once I asked salesman Sam for some advice he was more th... Read More
Had a great experience at Fort Used Cars. We were greeted on entry and told to just let them know if we needed any help, or found anything we were int... Read More
So easy to do business with with no pressure just down to earth solid advice. I cannot fault my experience in purchasing a used BMW X1 and delivered w... Read More
Very professional dealership. Perfect communication between myself and the sales rep. Unfortunate I didn't get to test drive the vehicle as planned, b... Read More
My experience with fort used cars was very good and the sales man was helpful and easy to deal with... Read More
Helpful and Informative sales team who offered competitive prices in part exchange... Read More
Excellent customer service. Everyone was very helpful. Amazing choice of vehicles.... Read More
Great experience , Sam was on the ball with advice no pressure selling, talked through all options and helped through whole process... Read More
really nice company to detail with all the staff members were very helpful but most of the time i was dealing with sam in sales what a nice and unders... Read More
Bought a used car online first time. The whole experience was hassle free, professional and efficient. The cars are good quality and the salesman was... Read More
Would highly recommend Fort used cars. Staff are really helpful and kept me updated during the finance process. Very professional and helped me choose... Read More
We dealt with a Salesman who was respectful, friendly, honest and warm. He put no pressure on us at all and answered all our questions and made the wh... Read More
The whole experience was painless. They did what they said they would do with no going back on anything. No pressure sales techniques at all, everythi... Read More
Me and my dad purchased a Nissan Qashqai 2014 from Fort car centre. It was the best car buying experience I have had. The whole process was excellent.... Read More
Picked my new car from the fort used cars and can only day Sales Man Shaun from start to finish was outstanding and would definitely recommend family... Read More
My whole experience of purchasing a vehicle from the Fort car centre was fantastic and this is down to the welcoming staff and quality service. Shaun... Read More
Had a fantastic experience buying my vehicle form Fort Used Care Centre. Alannah and Carl were both great to work with. all my questions were answered... Read More
What an amazing experience! All the sales people were so friendly, Carl the sales manager was very helpful and helped us find the right car! We put ou... Read More
Back in July i brought this Mini from the Fort Used Car Centre. Before purchasing i looked at the reviews and thought every car is different, why not... Read More
I was looking to change my much loved car and came across Fort used car centre. I identified a car I liked the look of but it had a deposit on it. I a... Read More
Sam was brilliant from start to finish, very helpful and friendly, made it a pleasant transaction. Would 100% recommend... Read More
Excellent and professional service from Sam without any pressure. I had not seen my new car before collection but it was as described and the handover... Read More
Been a pleasure from start to finish, was able to go for a test drive and the process was simple but very quick. Shaun was extremely helpful and I’m... Read More
Easy work getting a used car from here. Pleasant staff and really helpful. Just what I was looking for.... Read More
Shaun looked after us from start to finish, the experience at the fort car centre was professional, definitely coming back again... Read More
Travelled up from the Isle of Wight to buy a lovely Nissan Micra, great service and over hyped with my purchase, would recommend... Read More
First class service from all. Really helpful staff, great showroom, and a great aftercare service after purchasing my lovely car. Would 100% recommend... Read More
The staff were very helpful and very friendly. Love my new car and definitely will be back again! Would 100% recommend.... Read More
Friendly staff, amazing people, great atmosphere and excellent cars. Would never go anywhere else. 1000% recommended... Read More
Excellent service. Love my new car. Very professional and helpful staff, would highly recommend Fort Autos.... Read More
Contact Details263 Bromford Lane
B8 2SG 0121 326 6332 firstname.lastname@example.org