You have the right to cancel the contract within 14 days without giving any particular reason.
The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to our address. If required, you can request a template cancellation notice form from us but it is not obligatory to use this specific template.
To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.
We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.
We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.
You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.
You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.
A Returns Template can be provided if requested .
From first contacting the dealer after seeing an on-line advert for the Range Rover Sport to the handover my remote purchase from FortAuto was nothing... Read More
I have received Excellent customer service throughout the whole car purchase process... Read More
Excelent customer service, very happy how Shaun looked after me, he was a gentleman throught the sale and I will be recomending my friends a d family... Read More
I have recently purchased a car from here and despite my reservations of buying a car during the current lockdown restrictions. The whole process was... Read More
I had a wonderful experience with them, such honest people. Wonderful communication and customer service. If I could buy a car again I would go to the... Read More
Friendly, helpful, smooth transaction from start to finish, would definitely recommend this business to my friends... Read More
Shaun gave a brilliant service I’m very pleased and I will be referring may of my friends and family... Read More
Brilliant communication with Dave. Everything was as he said. Car absolutely spotless and all paperwork as he promised. Little problem with a bit of p... Read More
I bought a 1 series convertible and part exchanged our old car with Ian it’s was a very simple process made easy as I Was 200 miles away I can’t r... Read More
Very pleased with service and Shaun was a diamond and couldn’t be more helpful he is a 5 star man... Read More
After being let down at the last minute by a finance company advertised in auto trader, who told me to put down a substantial deposit and then tolde o... Read More
fast friendly process start to finish. Bumper was resprayed prior to purchase to clear up some blemishes.... Read More
Really good customer service and friendly. Good communication and respectful and professional.... Read More
AXANUR RAHMAN A
Fort used cars provide excellent services. They are able to push all boundaries to help their clients or customers at all levels. They communicate wel... Read More
Excellent experience with Fort Used Cars Centre for searching our first car in UK. The sales person Laurence Dyer is very professional, helpful and re... Read More
YIU WING N
Many thanks to all at fort car sales after my well known and advertised in most car web sites lender agreed to my request for a loan and then pulled o... Read More
Very stress & hassle-free buy. The person who I dealt with did everything for me to make it a smooth purchase. Would recommend.... Read More
Very smooth and straight forward sale, car was better than advertised. Came with a a1 warranty very happy, nice people.... Read More
They made the process very simple and easy to help me on my way with the new car.... Read More
I have purchased my new vehicle from fort used cars and my salesperson was Lawrence Dyer. He looked after everything and kept me informed all through... Read More
All the team were very helpful, the process was quick and easy made it really straight forward for us to choose the perfect car! The delivery was comp... Read More
Brilliant couldn't of ask for more, even sorted little problems on the spot for me, cheers Shaun... Read More
A good buying experience. No pressuure and a genuine desire to help us - even after we changed our minds on the car we thought we were really interest... Read More
Had a brilliant experience, thanks to Shaun! Car is looking fantastic and easy process.... Read More
Good service by Shaun, great experiene, Shaun im comingback to you for my next car... Read More
Shaun was fantastic, I had a first class service, recommended to every buyer come to he Fort Car Centre 😀... Read More
Prompt, professional and reliable service. Car was delivered on time and in a very clean condition. Very pleased.... Read More
Great service. Had to buy the car at distance because of lockdown but they made it very easy for me... Read More
Very professional, polite and courteous. Laurence was very helpful and made the whole experience easy and reassuring. Thank you... Read More
It was a very smooth process, especially under COVID restrictions. The salesman we dealt with was very professional and knowledgeable about the car an... Read More
I was looking to purchase a car and suddenly this nice car appeared at the Fort Sales used cars and it was close to home, I gave them a call and got i... Read More
Very very good, Smooth, and nothing was too much for them, they were Brilliant to deal with and i would definately recommend and also buy from them ag... Read More
Shaun was brilliant , so professional and caring he made my whole experience of buying a car 10 out of 10... Read More
i recently bought a car from fort used cars and was very impressed with he salesperson who arranged everything for me, he put my mind at ease and noth... Read More
Excellent service couldn’t fault the staff for knowledge. Very professional at a very busy time... Read More
Great experience from start to finish I enjoyed walking around the show room hassle free then once I asked salesman Sam for some advice he was more th... Read More
Had a great experience at Fort Used Cars. We were greeted on entry and told to just let them know if we needed any help, or found anything we were int... Read More
So easy to do business with with no pressure just down to earth solid advice. I cannot fault my experience in purchasing a used BMW X1 and delivered w... Read More
Very professional dealership. Perfect communication between myself and the sales rep. Unfortunate I didn't get to test drive the vehicle as planned, b... Read More
My experience with fort used cars was very good and the sales man was helpful and easy to deal with... Read More
Helpful and Informative sales team who offered competitive prices in part exchange... Read More
Excellent customer service. Everyone was very helpful. Amazing choice of vehicles.... Read More
Great experience , Sam was on the ball with advice no pressure selling, talked through all options and helped through whole process... Read More
really nice company to detail with all the staff members were very helpful but most of the time i was dealing with sam in sales what a nice and unders... Read More
Bought a used car online first time. The whole experience was hassle free, professional and efficient. The cars are good quality and the salesman was... Read More
Would highly recommend Fort used cars. Staff are really helpful and kept me updated during the finance process. Very professional and helped me choose... Read More
We dealt with a Salesman who was respectful, friendly, honest and warm. He put no pressure on us at all and answered all our questions and made the wh... Read More
The whole experience was painless. They did what they said they would do with no going back on anything. No pressure sales techniques at all, everythi... Read More
Me and my dad purchased a Nissan Qashqai 2014 from Fort car centre. It was the best car buying experience I have had. The whole process was excellent.... Read More
Picked my new car from the fort used cars and can only day Sales Man Shaun from start to finish was outstanding and would definitely recommend family... Read More
My whole experience of purchasing a vehicle from the Fort car centre was fantastic and this is down to the welcoming staff and quality service. Shaun... Read More
Had a fantastic experience buying my vehicle form Fort Used Care Centre. Alannah and Carl were both great to work with. all my questions were answered... Read More
What an amazing experience! All the sales people were so friendly, Carl the sales manager was very helpful and helped us find the right car! We put ou... Read More
Back in July i brought this Mini from the Fort Used Car Centre. Before purchasing i looked at the reviews and thought every car is different, why not... Read More
I was looking to change my much loved car and came across Fort used car centre. I identified a car I liked the look of but it had a deposit on it. I a... Read More
Sam was brilliant from start to finish, very helpful and friendly, made it a pleasant transaction. Would 100% recommend... Read More
Excellent and professional service from Sam without any pressure. I had not seen my new car before collection but it was as described and the handover... Read More
Been a pleasure from start to finish, was able to go for a test drive and the process was simple but very quick. Shaun was extremely helpful and I’m... Read More
Easy work getting a used car from here. Pleasant staff and really helpful. Just what I was looking for.... Read More
Shaun looked after us from start to finish, the experience at the fort car centre was professional, definitely coming back again... Read More
Travelled up from the Isle of Wight to buy a lovely Nissan Micra, great service and over hyped with my purchase, would recommend... Read More
First class service from all. Really helpful staff, great showroom, and a great aftercare service after purchasing my lovely car. Would 100% recommend... Read More
The staff were very helpful and very friendly. Love my new car and definitely will be back again! Would 100% recommend.... Read More
Friendly staff, amazing people, great atmosphere and excellent cars. Would never go anywhere else. 1000% recommended... Read More
Excellent service. Love my new car. Very professional and helpful staff, would highly recommend Fort Autos.... Read More
Contact Details263 Bromford Lane
B8 2SG 0121 326 6332 email@example.com